Fees & Insurance
Fees & Insurance
We believe that everyone deserves access to affordable counseling. In effort to make our services as accessible as possible, West Bergen is in-network with many but not all commercial insurance plans. In addition, we also accept both Medicare and Medicaid. For those who qualify, we also offer a reduced fee, sliding scale option for payment. Our Access and Benefits staff will assist you in determining whether or not your insurance plan is accepted by West Bergen. They can also provide you with information regarding eligibility to apply for our Sliding Scale Fee Program, should that be something you are interested in. While we cannot guarantee to accommodate all income levels, we will do our best to make counseling as affordable as possible.
Payment for therapy is made at each session unless other arrangements are made with our Billing Department. We will accept cash, check (made payable to West Bergen Mental Healthcare) and credit card.
At this time, we do not participate in-network with Horizon Blue Cross/Blue Shield. As such, we do not bill Horizon BC/BS directly. Payment in full is expected at the time of service. Your therapist can provide you with receipts (sometimes referred to as a Super Bill) for you to submit to your insurance for reimbursement. To find out if your insurance offers reimbursements for therapy services, please contact them directly. Be sure to ask if your benefits cover mental health services provided out-of-network and what level of licensure they will accept. Please also note that whenever insurance is used for psychotherapy, the treatment must be considered “medically necessary” and will require the documentation of a diagnosis. Other personal information may also be required for reimbursement for therapeutic fees by your insurance provider.
Except in cases of illness or emergency, a cancellation fee will be charged for any session that is missed or cancelled without 24 hour prior notice (for a therapy appointment) or 48 hour prior notice (for an appointment with your prescriber). Your therapist will discuss their cancellation policy with you during your first appointment.
If you are experiencing a psychiatric emergency at a time when the Center is closed and your therapist is not available, please DO NOT leave a voicemail or text message for your therapist. Instead you can contact the Psychiatric Emergency Screening Service (PESP) at 201 262-help for assistance. For a true emergency in which you feel you are in immediate danger or need immediate assistance of any kind, please call 911 or go to your nearest emergency room.
The information that you share in psychotherapy is confidential and will not be discussed or released to a third party without your written permission and consent, unless disclosure is required by law. Disclosure is required by law (1) if you are a danger to yourself or others, or (2) if you, or someone you have discussed, have been involved in an incident of child, dependent adult or elder abuse or neglect.
Our clinicians are legally obligated to intervene in these circumstances, including reporting the possibility of abuse to our local child or adult protective agencies and contacting other persons or agencies that may assist in protecting you or others if we believe you are at risk of harming yourself or others. In certain legal proceedings, they may be required to submit information.